How do I know if my application for Auto Debit/Interbank GIRO is successful?

Please allow 3 - 4 weeks for the processing of your application. When approved, it will be reflected in your CIMB Credit Card statement that payment will be made via Auto Debit/Interbank GIRO. In the meantime, please promptly settle your outstanding bills in full to avoid incurring interest and late payment charges. You may also call our 24-hour CIMB Credit Cards Customer Service Hotline at (+65) 6438 1118 to check the status of your application.

Does this mean that payment will be automatically debited from my designated bank account every month thereafter?

Yes, once your credit card statement indicates that Auto Debit/Interbank GIRO is in effect, payment will be automatically debited from your designated bank account. Please ensure that there are sufficient funds in your designated bank account on payment due date for the Auto Debit arrangement and 2 business days (excluding Saturday, Sunday and Public Holiday) prior to payment due date for the Interbank GIRO arrangement.

Can I authorise multiple bank accounts for payment?

No, the deductions can only be made from one designated bank account.

Can I make payment for my family/friends’ CIMB Credit Card accounts via Auto Debit/Interbank GIRO from my designated bank account?

Yes, Auto Debit/Interbank GIRO deduction from your designated bank account for the settlement of their CIMB Credit Cards is possible. The application form has to be completed and signed by the authorised bank account holder(s), and the signature(s) must match the records held by your designated bank/financial Institution.

How do I cancel the Auto Debit/Interbank GIRO service so it will not continue to debit funds from my account each month?

You can cancel the service by mailing your written instructions to the following address:

CIMB Bank Berhad
Credit Card Centre
50 Raffles Place
#01-02 Singapore Land Tower
Singapore 048623

Please note that we will require at least 10 working days to process the cancellation of the service.
All Information is correct at the time of printing.
For more information, please call our 24-hour CIMB Credit Cards Customer Service Hotline at (+65) 6438 1118.